To support the delivery of our Services, CannMart Inc may engage and use data processors with access to some customer data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each subprocessor.
CannMart Inc currently uses third party subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, CannMart Inc performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
CannMart Inc may use the following subprocessors to host customer data or provide other infrastructure that helps with delivery of our services:
|Entity Name||Purpose of processing||Entity country|
|Amazon Web Services, Inc.||Cloud Service Provider||Canada|
|Confluent Cloud (Kafka)||Cloud Service Provider||Canada|
CannMart Inc may use the following subprocessors to perform other service functions:
|Entity Name||Purpose of processing||Legal basis of processing||Entity country|
|Ample Organics||ERP for medical data||Performing the contractual relationship||Canada|
|Findify AB||Search and recommendations||Consent||United States|
|FullStory||Website Improvement||Consent||United States|
|Google Analytics||Usage analytics||Consent||United States|
|Klaviyo||Email notifications||Consent||United States|
|Lucky Orange LLC.||User heatmaps||Consent||United States|
|Segment||Analytics pipeline||Consent||United States|
|Sentry||Logging and Diagnostics||Consent||United States|
|SessionCam||Website Improvement||Consent||United States|
|SMSBump||SMS notifications||Consent||United States|
|Zendesk, Inc.||Support Services||Consent||United States|
As our business grows and evolves, the subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
We use Findify AB to power some of our personalised recommendations, the CannMart search, and collection pages. Findify is collecting an anonymous visitor id and your browsing activity from CannMart. If you do not wish for your browsing activity to be sent to Findify AB, you can decide to opt-out. Please follow the instructions on this page: https://developers.findify.io/docs/merchants-obligations
You can learn on how Findify AB handles privacy settings by visiting their security portal (https://www.findify.io/terms_of_service.html).
FullStory will collect information such as the details of mouse movements, page scrolling and click activity of individual visitors. We use the data collected by FullStory to identify where visitors struggle the most so that we can improve these areas of our website. If you do not wish your website visit to be recorded by FullStory, follow the instructions on this page: https://www.fullstory.com/optout/
Google Analytics is a web analytics service. Web analysis is the gathering, collection and analysis of data about the behavior of visitors to websites. Among other things, a web analysis service collects data on which website a data subject has come to a website from (so-called referrers), which subpages of the website were accessed or how often and for which period of time a subpage was viewed. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.
You may prevent the collection of the data by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Further information and Google‘s applicable privacy regulations can be found at https://policies.google.com/privacy?hl=en and https://marketingplatform.google.com/about/ The following link provides a further explanation of Google Analytics https://marketingplatform.google.com/about/.
We use Klaviyo to send you email notifications, for marketing purposes. Please bear in mind that when we send emails for the purpose of direct advertising, we analyze your user behaviour, i.e. what you open and click on. This allows us to draw conclusions regarding your user behaviour, in order to improve our email approach and ensure that you only receive emails and newsletters that are of interest to you. If you want to prevent personalisation and tracking, or you do not agree to processing for the purposes indicated, you can refuse this by changing your profile settings accordingly.
At any moment, you can also unsubscribe from receiving emails, by clicking on the “Unsubscribe” link at the bottom of each email.
We use the Lucky Orange system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. You can choose to disable the Lucky Orange Service at https://privacy.luckyorange.com/.
We use Segment to transfer customer information and activity to our other third-party services, in a secure way. To learn about the privacy practices of Segment, please review https://segment.com/docs/legal/privacy/.
You can learn how Sentry handles privacy settings by visiting Sentry's privacy and security portal: https://sentry.io/security/
SessionCam collects information such as the details of mouse movements, page scrolling and click activity of individual visitors. We use the data collected by SessionCam to identify where visitors struggle the most so that we can improve these areas of our website. If you do not wish your website visit to be recorded by SessionCam, follow the instructions on this page: https://sessioncam.com/choose-not-to-be-recorded/.
We use SMSBump to provide alerts when a customer abandons their cart before checking out, and for SMS marketing campaigns. SMSBump solely collects name, phone number, message delivery status and the link interactions. SMSBump will receive your information only when you expressed opt-in consent to receive SMS notifications.
We use Zendesk’s Support Widget to process customer inquiries. When you fill the contact form or enter in contact with our customer success team, you consent to give Zendesk your information such as last name, first name, telephone number, and email address, so that our customer success team can answer your questions.